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Title
Text copied to clipboard!Mesera
Description
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We are looking for a dedicated and enthusiastic Mesera to join our team. As a Mesera, you will play a crucial role in ensuring our guests have an exceptional dining experience. Your primary responsibilities will include taking orders, serving food and beverages, and providing outstanding customer service. You will be the face of our restaurant, and your ability to create a welcoming and enjoyable atmosphere will be key to our success. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and a strong work ethic. You should be able to work efficiently in a fast-paced environment, handle multiple tasks simultaneously, and maintain a positive attitude under pressure. Previous experience in a similar role is preferred but not required, as we are willing to train the right candidate. Your attention to detail, ability to work as part of a team, and commitment to providing top-notch service will be essential in this role. In addition to serving our guests, you will also be responsible for maintaining cleanliness and organization in the dining area, assisting with setting up and breaking down tables, and ensuring that all health and safety regulations are followed. If you are passionate about hospitality and enjoy working in a dynamic and rewarding environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and seat guests in a friendly and professional manner.
- Take accurate food and beverage orders from guests.
- Serve food and beverages promptly and efficiently.
- Ensure guest satisfaction by checking on them regularly.
- Handle guest complaints and concerns with professionalism.
- Maintain cleanliness and organization in the dining area.
- Assist with setting up and breaking down tables.
- Process payments and handle cash transactions accurately.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Follow all health and safety regulations.
- Upsell menu items and promotions to guests.
- Provide menu recommendations and answer guest questions.
- Assist with opening and closing duties as needed.
- Participate in team meetings and training sessions.
- Maintain a positive and professional attitude at all times.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a similar role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to handle multiple tasks simultaneously.
- Friendly and approachable demeanor.
- Ability to stand and walk for extended periods.
- Basic math skills for handling cash transactions.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Commitment to providing excellent customer service.
- Ability to work as part of a team.
- Knowledge of food and beverage service standards.
- Ability to handle guest complaints and concerns professionally.
- Willingness to learn and adapt to new tasks.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle difficult or unhappy customers?
- What strategies do you use to remember multiple orders?
- How do you prioritize tasks during a busy shift?
- Can you give an example of how you work as part of a team?
- What do you think is the most important aspect of being a Mesera?
- How do you ensure accuracy when taking orders?
- What steps do you take to maintain cleanliness in the dining area?
- How do you handle cash transactions and ensure accuracy?
- Why do you want to work in the food and beverage industry?